FAQ

You can buy tickets for all of the shows that appear in our Agenda by clicking on the “BUY TICKET” buttons of our website www.rockhal.lu. Rockhal only sells official tickets to authorized prices.

• If a show is promoted by Rockhal (look for the *PROMOTER: ROCKHAL” mention ned on the show page), you will land on the Rockhal ticketing system.

We recommend you to buy from our website / ticketing system as you will receive from us all relevant information concerning your show and tickets by e-mail. Moreover, we will be able to assist you more directly if you have any question or request, including the day of the show at the evening box office.

Our ticketing system is trusted and verified and meets all necessary legal standards for data protection. (Your private data will not be given to any third party.)

• If a show is promoted by another company, you will land on an external ticketing system that is not operated directly by Rockhal.

Yes, but you can only buy tickets for shows that are promoted by the Rockhal (look for the *PROMOTER: ROCKHAL” mention on the show page)

• Daytime ticket purchase:

Present yourself to the Rockhal reception / ticket counter (opening times: Mon-Fri 09:00 – 13:00, 14:00 – 18:00)

• Show nights purchase:

You are here for a show and want to buy tickets for an upcoming Rockhal show? Present yourself to the box office / infopoint at your arrival and we’ll proceed your request.

Rockhal supports Kulturpass.

We sell Kulturpass tickets only for the shows that we promote (please look for the “PROMOTER: ROCKHAL” mention on the show page of our website).

Please note there is a very limited availability of Kulturpass tickets per show. Kulturpass tickets are available approx. 3 months before every show (with the exception of a SOLD OUT show. )

Please also note you can only purchase 1 Kulturpass ticket per month.

We advise you to contact us per mail or phone beforehand to enquire the availibity of Kulturpass tickets for the show(s) that you are interested in.

• On site purchase:

Present yourself with your Kulturpass + ID to the Rockhal reception / ticket counter (opening times: Mon-Fri 09:00 – 13:00, 14:00 – 18:00)

• E-mail purchase:

Send us a scan of your Kulturpass + ID at [email protected] and we will send you  a link to buy your ticket online, if available.

Although a “Ticket buyer” name as well as a “Ticket holder” name are to be filled at the time of the ticket purchase by the Rockhal ticketing system, the names that appear on the tickets are not checked at the entrance, unless special tickets such as VIP, Meet & Greet tickets or Premium upgrades.

If you purchased standard (“General Admission”) tickets and wish to change the party attending the show, you do not need to contact us to edit the names on the ticket.

If you purchased your tickets on rockhal.lu, you should have received a ticket order confirmation e-mail including a link to your (electronic) tickets. You can access your tickets from that link at any time.

If you cannot find or if you deleted the confirmation e-mail, please contact us at [email protected] so we can send it to you again for free.

If you purchased tickets at another sales point, we unfortunately cannot assist you. Please contact the sales point directly to help you find your order.

If a show is cancelled, ticket holders will be informed and refunded by their respective points of sale. Tickets purchased online at rockhal.lu will automatically be refunded to the credit card used for purchase.

Date or venue changes are not a valid reason for a refund.

In accordance with our Terms and Conditions of sales, only the face value of the ticket (i.e. the amount paid without the presale fee) is subject to a refund.

Please visit >>THIS PAGE<< for all travel & accomodation info

We prioritize the safety of our audience, especially children and minors.

Although we find them very cute, we cannot recommend you to bring a baby. Babies’ auditory systems are still developing, and attending a concert can increase the risk of permanent hearing loss, heightened sound sensitivity and ringing in the ears, even with hearing protection. If you still wish to come with your little one regardless of this disclaimer, you will have to present a valid entry ticket for them as well.

The same goes for toddlers, unless for family events which are specifically (sound) designed for the young ones.

Except for events especially designed for family and children, young people under the age of 16 are not permitted inside the venue without being accompanied.

They must be accompanied either by a parent or by an adult caring parental authority. In the second case, the accompagnant adult must hold a Parental Consent form that may be checked at the entrance. The Parental Consent form can be downloaded HERE (FR version) or HERE (ENG version). Both parties must have valid tickets for the show.

Some events (ex: late night parties) are accessible to 18+ only. For these specific events, minors will be denied entry (even if accompanied by an adult.) This tighter age policy is mentionned on the show page of the event and communicated on the Rockhal channels.

Please check the evening schedule appearing on the show page of our website to make sure ot have the final information before heading to the Rockhal.

As reference only:

– Doors for a Main Hall show usually open at 19:00

– Shows in the Main Hall usually starts at 20:00 (opening act)

– Doors for a Club show usually open at 20:00

– Shows in the Club usually starts at 20:30 (opening act)

Please note the doors remain open all evening long.

Yes, a cloakroom service for bags and coats is available for 4€ per item. Payment method: cash or card.

Lockers are also available with prices ranging from 2€ to 4€ depending on the size of the locker you wish to rent for the evening. The bigger ones are spacious enough to hold a motorcycle helmet. Payment method: card only.

No, cameras are not allowed inside Rockhal. And if you use your mobile phone for taking pictures, please imagine what the people behind you can see from the stage when there are hundreds of cell phones in their view…

It is not allowed to bring your own food and beverage to Rockhal. However we offer you a large variety of drinks and food here. You have got the choice from snacks at one of our stands in the foyer up to a full menu in our restaurant.

No, when passing the control gate you must know that all exits are final.

The Rockhal has its own security department, and because they are present to ensure your safety such agents are authorised to carry out searches.

In accordance with the regulations in force, and for your own safety, the following objects are not allowed inside Rockhal:

• bottles (glass or plastic)
• food
• small beer bottles
• motorcycle crash helmets (to be left at the cloakroom)
• any recording equipment (audio equipment, photo apparatus, cameras, etc.)
• smoke bombs
• laser pens
• knives

…and more generally, any dangerous objects.

No, smoking is not allowed inside the venue. However, there is a designated smoking area in front of Rockhal.

Yes, the Rockhal is a fully accessible venue. We provide adapted infrastructures for visitors with restricted mobility and wheelchair users, ensuring they can enjoy concerts without restrictions.

The following facilities are available:

• Disabled access parking,
• Accessible sanitary installations,
• Separate entrance for wheelchair users and people with restricted mobility,
• Reserved seats for wheelchair users for shows with numbered seats,
• An elevated platform in the venue offering wheelchair users and people with restricted mobility who need a seat the best possible view of the stage (for non-seated shows).

Please contact our Service Team via:

• Email: [email protected]
• Phone: +352 24 555 1

Our team will help you secure the best possible space for Rockhal-organized shows or direct you to the appropriate contact for events organized by external promoters.

• Booking Deadline: Reservations must be made at least 14 days before the event.
• Required Documentation: A valid certificate of disability is required to book tickets, subject to availability.

Yes, we offer free, reserved parking spaces for guests with restricted mobility (certificate of disability required). These spaces are located right next to the Rockhal and provide barrier-free access.

To reserve a space:

1. Contact our Service Team via email or phone (see above) at least 14 days before the event.
2. Send a copy of your certificate of disability.
3. We will mail you a car park ticket for free access.

Note:

• There are 7 parking spaces for disabled visitors near the Rockhal, allocated on a first-come, first-served basis.
• If these spaces are fully booked, additional disabled access parking is available in nearby Belval car parks. These also provide barrier-free access but are slightly farther from the entrance.

Please use the “Guest / Press / PMR” entrance which is located on the right of the front entrance.

• For all-seated concerts, our Service Staff will be glad to help you find your reserved seat.
• For entirely non-seated events, wheelchair users and people with reduced mobility may use a special platform in the venue offering them an optimal view of the stage.

Important:

• Prior registration is strictly necessary for this purpose (cf. “Tickets” section).
• In order to offer this service to a maximum number of authorised people, the access to this platform is exclusively reserved for our guests with restricted mobility (on presentation of a certificate of disability).
• Carers are not entitled to access to the platform. However, the Service Staff may allow accompanying people to access the platform on the day of the event if its maximum capacity is not reached.